Terms of service
TERMS AND CONDITIONS
- CANCELLATION
Customers can cancel their order at any point unless the order has already been dispatched, in which, please refer our refund policy. If the purchase was made online, a refund will be made back to the customer’s credit card. Please allow for up to 21 days for the refund transfer to be completed. Any items paid for by cash or credit card machine on delivery, will be refunded with store credit or with online gift voucher which can be used for hassle free online shopping any time.
- CUSTOMER SERVICE
We have a dedicated team of friendly customer support who are ready to offer your best possible service both by phone and email, so you always have a pleasant shopping experience with us. If you have any questions about our products or services, please contacts us by email at irfan@arfanfurniture.com
- DELIVERY
We aim to dispatch all orders within Two(2) working days once your payment has been confirmed. We currently do not ship overseas outside of U.A.E.
If you have placed multiple orders, then we will try to combine your orders & delivery them together to charge only one shipping fee. If multiple orders are placed at different times, then separate shipping fee will apply since those orders will be shipped separately.
If there are any problems regarding your order, we will notify you using the telephone number or email address you have provided to us with the order.
- PAYMENT
When placing your order, you will be requested to select a mode of payment for your goods. We offer the following modes of payments:
- Credit Card payment online
- Cash on delivery (Dirhams only)
- Card on delivery (Visa, Master, etc.)
All payments should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment, ARFAN FURNITURE TRADING holds the right to cancel or reschedule the delivery of your order.